Welcome to the May issue.

In this Issue

	Welcome to the latest edition of the 99 newsletter
	Rural database rolls on
	Improving customer service
	Auckland licensee off to a flying start

Newsletter by:

Welcome to the latest edition of the 99 newsletter

The Easter bunny has been and May is well under way – where has the year gone? Our new licensee is up and running in Auckland and our exciting new nationwide rural database is nearing completion.

Rural database rolls on

What does this mean for you?

If you want to target farmers you can soon have all their information at your fingertips in one easy and comprehensive database, broken down into geographical areas and farming types like sheep, beef, dairy or cropping.
The database will include the name of the farmer, their telephone number, address and farm type.
If you’ve been thinking about sending an introductory letter, want to do market research into this dynamic sector or actually get out and about to visit farmers, now is the perfect time to ask us how.

From our experience, farmers are a very receptive audience and provide consistently good results for our existing clients.

Improving customer service

How often do you undertake customer service surveys with your clients – monthly, yearly, never?

Gathering regular feedback helps retain clients and increases the average length of your life cycle per client.
Ever heard the saying: it is hard to correct something when you didn’t know there was a problem? It’s impossible to fix something you didn’t know was broken.

It’s great when clients put their hands up and voice their concern if there is an issue, but the reality, most will not. So why wait for them to come to you? It is up to us, the service or product provider, to identify and remedy any client concerns or niggles.

On the flip side of the coin, what about the things you do well? Positive client testimonials are powerful marketing tools you can utilise to your benefit. 

Auckland licensee off to a flying start

Ian McCallion, our new Auckland licensee, is now full steam ahead and looking after his own group of clients.
He is fully up to speed and ready to help our clients, so if you know of anyone in the Auckland region who would benefit from Ian’s expertise please get in touch with us.

As a result of rapid growth and increased interest from outside the Bay, 99 is offering licenses to people who want to join the company in a sales role.
With a goal of eventually licensing the business throughout New Zealand, from Cape Reinga to Bluff, 16 territories have been created around the country.

We are now looking to bring on board a second licensee and would love to hear from anyone who has a good understanding of marketing, great customer service skills and who is looking for their next challenge.

 Have a great month.

Kind regards

Sophie, Trevor, Megan and Alison and the team at 99